There are so many articles written on the things that will help you succeed in the event planning industry, but not nearly enough emphasis on those things that will make you fail.
Here are some of the pitfalls specific to the event planning industry:
Misunderstanding your client’s requirements. If your client wants a conservative business meeting and you deliver a Roaring Twenties theme party, you’re in trouble. Although this is an extreme example, remember that you need to know all your client’s requirements in detail before you can arrange a successful event.
Poor choice of vendors or site. Do your homework. Contract with reliable, reputable vendors who can meet your clients’ needs exactly. If your caterer serves a terrible meal, it’s the caterer’s fault that he or she can’t cook. However, you’re the one who made the hiring decision, so you’ll take the blame. Be sure you can count on your vendors. Vet vendors carefully.
Lack of coordination between you and your team. Make sure you have a cooperative, “well-oiled” team (employees, vendors and temporary staff) around you and that everyone understands their respective roles in the production of the event. You know the adage—you’re only as good as your weakest link. Avoid weak links!
Inaccurate estimates. Your estimates should be as accurate as possible. If events go far over budget, your clients may end up having to pay more money than they can afford. Clients may feel “taken to the cleaners” if you come in substantially higher than you originally estimated. If, on the other hand, you consistently come in at or below your estimates, you’ll be eating expenses because you inaccurately estimated costs and can’t pass them along to your client, and that’s a quick way to stop your business in its tracks.
Inadequate control of costs. Take every reasonable opportunity to save. Pay attention to where money goes. Compare costs and choose wisely.
Poor cash flow. One of the most effective ways to counter this is to require client deposits.
Inadequate insurance. Make sure you carry enough insurance to protect yourself in case anything goes wrong at an event. Most planners carry about $1 million of liability insurance. If you don’t have enough of the proper insurance, and if you’re involved in a lawsuit, you could end up in bankruptcy.
Poor customer service. The golden rule in the event planning industry is to make the event right. Nancy Lavin, a regional vice president of an asset management firm, has hired event planners for hundreds of events. “I understand if problems arise at big events,” she says. “However, the complete deal breaker is poor service.”
Now that you know some of the problems that can undermine an event planning business, be alert for any danger signs. If you react quickly enough, you can prevent financial disaster from striking.
Much of effective troubleshooting is within your control and consists simply of making adequate preparations. Before every event, take a few moments to think through “what ifs” and plan crisis management strategies with your staff. Try to anticipate where problems might arise and plan for them. This strategy can be as simple as having backups for resources that are critical to an event’s success. Remember, the best way to deal with unforeseen circumstances you can’t control is to remain as flexible as possible and be willing to try new strategies.
Recipe for Success
Besides being a good troubleshooter, what strategies can you adopt to give your event planning business the best possible chance for success? Here are some quick tips:
- Stay calm. “It sounds like simple advice,” advises event planner Cheryl Hagner, “but if you’re able to stay calm—even when the kitchen has been accidentally set ablaze by the caterer—then your client will feel calm and reassured, too.”
- Create good energy at every event. “You get what you give,” says planner Lauren Polastri. “Always try to establish a friendly relationship. It’s a much nicer way to do business.”
- Acquire professional training.
- Provide the service you say you will. Use written contracts, and stick to them. And keep good records.
- Concentrate on the type of planning you do best.
- Create a reliable team around you.
- Try to be one step ahead, and expect the unexpected. “There’s always something that will go differently than planned,” says planner Martin Van Keken. “You’ve got to be ready for that.”
- Make your clients happy. “In this industry, there’s no right or wrong except to make the client happy,” says planner David Granger. Doing the work and getting it right is what matters.
Developing a strong customer base, paying close attention to clients’ needs, finding a niche, and coping with a changing economy are all proven ways to keep a business successful and out of financial difficulty. Remember to periodically ask yourself the following questions:
- Have I carefully analyzed the demand for my services, monitored the marketplace, and adjusted to changing conditions?
- Have I found a niche that provides me with enough events to plan, without involving too wide a range?
- Do I have an accurate and realistic amount of cash reserves?
- Do I have a business plan and mission statement?
- Are my services priced accurately?
- Have I kept my overhead costs to an absolute minimum?
- Have I created a good team, with well-chosen staff and vendors?
- Does my company provide the kind of customer service that keeps clients coming back?
- Do I market my company effectively?
Event planning is a “happy” industry. You have chosen a field that will allow you to create wonderful memories for many people. If you do just that, success will follow.